FAQ

Original Artwork

What is considered original artworks?

Each original artwork is created by me, Lili Zaneta. These are unique, one-of-a-kind pieces or part of a limited edition series.

How are original artworks packaged and shipped?

I personally pack each piece with care, ensuring it’s well-protected for transit. I ship worldwide. If your country isn’t listed during checkout, please email me, and I’ll arrange a manual delivery for you.

Are the frames for original artworks handmade?

Currently, I use store-bought frames for my original artworks.

Art Prints

What are your art prints?

My art prints include open edition photography prints, as well as reproductions of my paintings and drawings. They are produced and shipped by my printing partner, Prodigi.

How are prints and framed prints packaged?

Prints are carefully rolled and placed in sturdy tubes for safe transit, keeping them flat and undamaged. Framed prints are delivered ready to hang, with protective padding and reinforced cardboard packaging

What materials are used for art prints?

  • Paper: Premium quality heavyweight (200gsm) fine art paper with a gently textured surface. Museum-quality giclée prints, offering a 100+ year color guarantee.
  • Mounts (Mats): An off-white acid-free mount that will not discolor or fade with age. 2” mount made from premium textured mountboard with a 1.4mm depth.
  • Frames: Simple, elegant frames handmade by specialist picture framers. The frames come with a durable anti-reflective Perspex glaze.

What are Giclée prints?

Giclée prints are high-quality reproductions of original artworks, created using advanced inkjet printing technology. These prints are made with premium materials and archival inks to ensure vibrant colors and longevity, offering a museum-quality reproduction with a 100+ year color guarantee.

Does the size listed for frames refer to the overall size?

No, the size listed for each frame refers to the size of the glaze and does not include the width of the frame. For example, A3 prints without a mount will fit an A3 glaze exactly, but prints with a mount will be smaller than A3 to fit the mount window opening.

Prints are listed in cm and inches – what will be the size of my print?

I offer prints in both metric (centimeters) and imperial (inches). The sizing system depends on the product type and the country fulfilling the order, determined by the location of our printing partners. Variations between metric and imperial conversions are minimal, typically just a few millimeters.

Will the colors of the artwork and frame be exactly as shown in the photos?

While I strive for accuracy, slight variations in color may occur due to screen differences. Please note that frame mockups are provided to show different framing possibilities. Margins of the artwork may vary slightly due to format adjustments.

General Inquiries

Who is the author of the artworks?

All artworks are created by me, Lili Zaneta.

How much does shipping cost?

Shipping is free to all orders. Read more in Shipping.

Where do you ship?

I ship worldwide. If your country isn’t listed during checkout, email me for manual delivery arrangements. Read more in Shipping.

Are there duties and taxes?

Duties and taxes may apply depending on the destination country. These are the responsibility of the customer and are not included in the product price or shipping cost.

What is your return policy?

I offer a 30-day return policy for art prints (excluding originals, limited edition prints, and art books). The item must be in original condition, and the customer is responsible for return shipping costs. Please contact me at info@zanetastudio.com to initiate a return. Read more in Refund.

What should I do if I receive a damaged or faulty item?

If you receive a damaged or faulty item, contact me immediately at info@zanetastudio.com for a resolution.

Do you offer gift cards?

Yes, I offer gift cards! You can find and purchase them here.